Frequently Asked Questions
Everything you need to know about the Haldèn experience.
What is the standard shipping timeframe for Haldèn orders?
We offer carbon-neutral shipping on all orders. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
How do I ensure I select the correct size?
Each product page features a detailed 'Fit Guide' with specific measurements. As our garments are designed with a modern, tailored silhouette, we recommend sizing up if you prefer a more relaxed fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all Haldèn tags attached. Return shipping is complimentary for all domestic exchanges.
Where are Haldèn garments manufactured?
We pride ourselves on ethical craftsmanship. Our collections are produced in small batches in family-owned ateliers across Portugal and Italy, using GOTS-certified organic fabrics.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including Apple Pay, Google Pay, and PayPal. We also offer flexible financing through Klarna.
How should I care for my Haldèn pieces?
To maintain the integrity of the premium fibers, we recommend cold machine washing on a gentle cycle and laying flat to dry. Specific care instructions are located on the inner seam label of every garment.